Cancel my membership

[boaz]

Hello,

I've called you and asked to cancel my membership on September 3rd, 2024. I got a verbal approval from your representative but haven't recieved any confirmation email or refund for my last bill. Can you please look into this and revert back?

Best,

Boaz

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[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

[Bambino]

@boaz Your attempt to cancel by phone has obviously caused a problem for you. The recommended way to cancel can be found here: Cancelling your contract - An updated guide - O2 Community