Can’t select address on account

[NTB]

Hi,

Getting quite frustrated here, been trying for 3 months to put the right address on my account, can select it from the drop down but just throws up an error message saying building name/number can’t be blank even though it isn’t!! 202 just say it’s been passed to another team and will take 3-5 days, never hear anything and process starts again. Phone is on last legs and need to upgrade but can’t as wrong address on account!! Kinda thinking o2 don’t want my custom!! Any ideas how to sort this as customer services seem in incompetent 

[pgn]

It is dependent on when O2's address database is updated by the Postal Service, @NTB - all you can do is alert O2 and perhaps think about upgrading in an O2 shop rather than online (the price will be the same as it's all O2).

Or reach out to one of the resellers, MobilePhonesDirect or AffordableMobiles - you may get a cheaper deal, but you will not be able to get a Refresh Tariff (separate airtime and device components) if you go that route. Again, your billing and payment management will all be managed in your MyO2 by O2.

Good luck!

[NTB]

It’s nothing to do with the address portal my wife has the same address on her account and has had for 7 years. And I have had for longer, some idiot hacked my account in March and been unable to alter since even though the fraud team have released the account! Tried going into a shop! I am on a new account type or something and my local shops haven’t had the update needed to access new accounts!! 

[pgn]

Sounds like you are on the new 360 system: https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

Despite the promises, it has not been without its hitches.

Get a new phone, without upgrade, giving you a new MyO2 account, and then migrate your old number over to the new - would that work?  I know we should not be trying to find ways around O2's failings, but in your case, with a dying phone, needs must, @NTB.