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Can't phone others and receive calls

Jimm6
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Hi,

 

I am using £10 data Big Bundle, but I neither call out nor receive calls. Since I have purchased O2 for 15 Pounds on Mobiletopup, I can't call 4444 to redeem my purchase. What can I do with this problem? Any other alternatives to redeem my purchase? And why I can't make phone calls? 

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Cleoriff
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@Jimm6 

Your best bet is to call O2 in the morning. Try 4445. Other numbers are in this guide Guide: Coronavirus Community Help and Support. Best time to call is 8am.

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107677 Posts
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  • 5753 Solutions
Registered:

@Jimm6 

Your best bet is to call O2 in the morning. Try 4445. Other numbers are in this guide Guide: Coronavirus Community Help and Support. Best time to call is 8am.

*The Game Is On*

Girl in a jacket

View solution in original post

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Jimm6
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I tried it. However, I am still not able to call 4445/4444. My phone showed call failed.

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gmarkj
Level 57: Major
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There is an 0800 number in the guide you can call using Skype @Jimm6 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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