Can't login to my o2 account

[Mw4-1]

I can't seem to login to my o2 account or the app I've uninstalled the app then reinstalled it and now I'm here? 

[Enlli]

You and many others. 

You will need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[stixmcvix]

I've got nowhere with the X O2 team. Anyone getting any joy elsewhere?

[Oxonian]

@stixmcvix 

When you say that you have got nowhere with the "X" team, what do you mean ? Have they not responded to you or did they respond in a way that was not helpful ? 

Word has it that you will need to send the social media team reminders and that, if you do, they will respond within about three days.  

[stixmcvix]

They initially responded via DM asking for my account details, and then I've heard nothing further 72 hours later despite chasing several times.

[Oxonian]

I do not think that you have got a lot of option but to keep reminding them @stixmcvix. 👍

The other avenue is to lodge a formal complaint, but they are taking eight weeks to investigate and respond to. 👎