Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

My O2

Reply
Level 1: Joiner
Posts: 2
Registered: ‎28-11-2019
Accepted Solution

Can’t go on the 10£ bundle

Hello. The problem is that I’m trying to change my tariff to 10£ big bundle and I can’t, because on the e-mail shows me that I need to top up my account then I will be able to change tariff. I have 10 pounds in my account, can we fix that?
Level 1: Joiner
Posts: 2
Registered: ‎28-11-2019

Re: Can’t go on the 10£ bundle

Problem solved. Just needed to wait longer.
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Can’t go on the 10£ bundle

Hi @avall , 

I just caught up with your topic here. That's awesome you got this figured out in the end and thanks a lot for coming back to the community to let us know as well. Smiley Happy 

I hope everything's going well now with your tariff but don't hesitate to post again at any point if you need any additiona advice (or just want to have a chat!). 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature