Can't get WiFi on TFL grrgh

Glitterballgirl · ‎03-03-2020

Hi there
I recently got a replacement O2 SIM because I thought, wrongly, that I had lost my one plus 6t.
I cannot get it to work on TFL at tube or Overground stations.
When I try to connect, it tells me I need to enable or sign up to "O2 WiFi". There is no such app. I have the O2 WiFi on the good working fine, the one that links you to Cafe Nero, Pizza Express etc as you sail by on the bus.
Any suggestions? TIA.

MI5 · ‎03-03-2020

@Glitterballgirl

See this thread here from earlier today with a suggested fix to try, although there might be an issue with the network there currently?

https://community.o2.co.uk/t5/Pay-As-You-Go/Can-t-connect-to-Virgin-Media-WiFi-in-London-Underground...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎06-03-2020

Are you still having problems with connecting to the underground wifi @Glitterballgirl ?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Can't get WiFi on TFL grrgh

Nighthawk M6 SIM/account issue

present bill view call history

Missing order

How to escalate an issue relating to fraud?

Want to cancel but I don't have access to the phon...