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Can’t access my o2 app account

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Maggs
Level 1: Joiner
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on ‎28-03-2023 15:59

on ‎28-03-2023 15:59

I can’t access my o2 app even though I have been with o2 for a week now. I am also still having issues with my mobile number transfer from ee which was requested last Wednesday! Called up Friday and was told it had now been requested however as it was after 5pm it wouldn’t complete the transfer until Monday. I am still having issues now! Unacceptable as I am now being charged for two line rentals 

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MI5
Level 94: Supreme
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on ‎28-03-2023 17:13

on ‎28-03-2023 17:13

@Maggs 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153018 Posts
  • 652 Topics
  • 29203 Solutions
Registered:

on ‎28-03-2023 17:13

on ‎28-03-2023 17:13

@Maggs 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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