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Can't access my free extras??

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40Scot
Level 1: Joiner
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on ‎21-08-2020 17:33

on ‎21-08-2020 17:33

Recently upgraded my finished contract to a cheaper pay-monthly sim. The offer included like 6 months of a free extra but I couldn't decide which to go for at the time and decided to leave it. Fast forward a month, I went on MyO2 to select Amazon Music but it's gone. I then click on Disney+ but it says I have to pay the full fee?? How do I get my initial deal?
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MI5
Level 94: Supreme
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on ‎21-08-2020 17:38

on ‎21-08-2020 17:38

@40Scot 

You have to choose within the first 30'days so tour only chance now is to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151722 Posts
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Registered:

on ‎21-08-2020 17:38

on ‎21-08-2020 17:38

@40Scot 

You have to choose within the first 30'days so tour only chance now is to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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40Scot
Level 1: Joiner
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on ‎21-08-2020 17:59

on ‎21-08-2020 17:59

Been trying that but the robot keeps hanging up on me lol

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MI5
Level 94: Supreme
In response to 40Scot
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on ‎21-08-2020 18:01

on ‎21-08-2020 18:01

Say upgrade to get put through @40Scot 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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