This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Can't access my free extras??

Go to solution
40Scot
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-08-2020 17:33

on ‎21-08-2020 17:33

Recently upgraded my finished contract to a cheaper pay-monthly sim. The offer included like 6 months of a free extra but I couldn't decide which to go for at the time and decided to leave it. Fast forward a month, I went on MyO2 to select Amazon Music but it's gone. I then click on Disney+ but it says I have to pay the full fee?? How do I get my initial deal?
Message 1 of 4
844 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151722 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎21-08-2020 17:38

on ‎21-08-2020 17:38

@40Scot 

You have to choose within the first 30'days so tour only chance now is to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
840 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 151722 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎21-08-2020 17:38

on ‎21-08-2020 17:38

@40Scot 

You have to choose within the first 30'days so tour only chance now is to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
841 Views
0 Kudos

Go to solution
40Scot
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-08-2020 17:59

on ‎21-08-2020 17:59

Been trying that but the robot keeps hanging up on me lol

Message 3 of 4
835 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to 40Scot
  • 151722 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎21-08-2020 18:01

on ‎21-08-2020 18:01

Say upgrade to get put through @40Scot 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
833 Views
0 Kudos
Top Kudoed Authors
View All
Top