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Can't access my bills - My O2 isn't working!!

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Cazzaworld
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on ‎20-02-2021 10:36

on ‎20-02-2021 10:36

Hi,

 

How do I access my previous bills, if My O2 isn't working? I have a bill coming up soon and I want to see it on my laptop. Help would be much appreciated.

 

Thanks in advance.

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TheresaV
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on ‎22-02-2021 10:03

on ‎22-02-2021 10:03

Thanks for the tag @MI5 

 

Apologies you too have issues with this @Cazzaworld. We are currently looking into this as a couple of customers seem to face this issue. Once there is an update I will let you know slight_smile

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Cazzaworld
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on ‎22-02-2021 10:11

on ‎22-02-2021 10:11

Thanks everyone, the help and support is much appreciated. smilingthumbsup

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MI5
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on ‎22-02-2021 17:37

on ‎22-02-2021 17:37

@Cazzaworld 

Clear browser cache and data and try again as O2 think they have fixed it now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cazzaworld
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on ‎22-02-2021 17:46

on ‎22-02-2021 17:46

There was no need to clear the cache, both my partners' and my account is fine again. Thanks for all your help, on both our behalves. smilingthumbsup

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TheresaV
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on ‎22-02-2021 17:48

on ‎22-02-2021 17:48

That's great to hear @Cazzaworld and thank you for your patience while we were trying to fix this!

 

And a big thank you to @MI5 for all of the support slight_smile

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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