Can't access account to check balance

[ArThG01]

Apparently my account doesn't exist yet it does and it says apparently I am not with o2 yet or no account wait 48 hours when I go sign in on the my o2 app and on the website it says different things. 

I need to be able to access it as its my main phone number and its on a pay as you go rolling plan so if something is wrong with the payment in the future and it cancels the plan I won't be able to update the details to get me back on the plan if I can't acesss my account.

Could someone please look into this?

Thank You! 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[Breanna]

Were you able to get in touch with customer service about your account @ArThG01?