Can't Change Billing Address - All address searches return with "We Couldn't find your address"

[Matt_98765]

Per the subject, the address change function does not work. Maybe someone in O2 can flag for fixing. I've tried every address I've ever lived in and they all return the error message. Some of these properties have existed for over 100 years - so it's definitely O2's issue! 

[Cleoriff]

I'll report this to our managers @Matt_98765 

@Martin-O2 @lewys-gp @RafaC. Another glitch for the team to sort out.

[lewys-gp]

Thanks, @Cleoriff. I'll try and get an update ASAP.

Sorry to hear about the issue, @Matt_98765! I'll post on here again once I know more.

[Cleoriff]

Thanks @lewys-gp 👍

[lewys-gp · Accepted solution]

Raised it with the team at O2. They're looking into it and will update me once they know more. 

[Matt_98765]

Hi all,

Thanks for flagging. I just checked and it seems to be resolved as of this morning.