Can not login to my O2

[Surfer366]

I had a bill unpaid for a while due to being abroad, my service shut down and access to My O2 app account has been blocked. I have finally managed to pay the delayed bill 5 days ago, through my friend. Right now, I cannot access My O2 app anymore and my mobile service is still shut! However, I can access my account online and it says ‘you have no products to view’. Could this happen if the bill was paid??!!

[MI5]

Hey @Surfer366 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Cleoriff]

@Surfer366 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this