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Can deleted%20text%20messages%20be%20recovered

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MartinL1
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on ‎21-03-2020 10:32

on ‎21-03-2020 10:32

Can i retreve deleted text messages

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MI5
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on ‎21-03-2020 10:51

on ‎21-03-2020 10:51

@MartinL1 

A recorded of texts sent can be found in you previous bills Guide: How do I get to the 'Download Bill' page? but the content of texts is not saved. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MartinL1
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on ‎21-03-2020 10:38

on ‎21-03-2020 10:38

Do o2 keep a log of all text messages and can I retreve deleted texts

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MI5
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‎21-03-2020 10:40 - edited ‎21-03-2020 10:41

‎21-03-2020 10:40 - edited ‎21-03-2020 10:41

@MartinL1 

Unfortunately not. 
The only way is if you had them backed up anywhere. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MartinL1
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on ‎21-03-2020 10:45

on ‎21-03-2020 10:45

does a sevvice provider keep a log of all texts even deleted ones

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MI5
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on ‎21-03-2020 10:51

on ‎21-03-2020 10:51

@MartinL1 

A recorded of texts sent can be found in you previous bills Guide: How do I get to the 'Download Bill' page? but the content of texts is not saved. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎21-03-2020 11:07

on ‎21-03-2020 11:07

@MartinL1 

For future refence you need to download an app called SMS backup from Playstore (or other relevant to your device)

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MI5
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on ‎21-03-2020 11:10

on ‎21-03-2020 11:10

SMS Backup is no longer functioning as it failed Google’s new security protocols.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎21-03-2020 13:35

on ‎21-03-2020 13:35

It's still working for me, every text is still backed up to GMail.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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‎21-03-2020 13:48 - edited ‎21-03-2020 13:50

‎21-03-2020 13:48 - edited ‎21-03-2020 13:50

Yes I've just checked mine. Still working and still available for download on Play.

https://play.google.com/store/apps/details?id=com.zegoggles.smssync 

Along with other SMS back up apps.

 

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MI5
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on ‎21-03-2020 15:41

on ‎21-03-2020 15:41

Must have fixed it then but it's no help here.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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