Solved: Re: Can deleted text messages be recovered

MartinL1 · ‎21-03-2020

Can i retreve deleted text messages

MI5 · ‎21-03-2020

A recorded of texts sent can be found in you previous bills Guide: How do I get to the 'Download Bill' page? but the content of texts is not saved.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MartinL1 · ‎21-03-2020

Do o2 keep a log of all text messages and can I retreve deleted texts

MI5 · ‎21-03-2020

@MartinL1

Unfortunately not.
The only way is if you had them backed up anywhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MartinL1 · ‎21-03-2020

does a sevvice provider keep a log of all texts even deleted ones

MI5 · ‎21-03-2020

@MartinL1

A recorded of texts sent can be found in you previous bills Guide: How do I get to the 'Download Bill' page? but the content of texts is not saved.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-03-2020

@MartinL1

For future refence you need to download an app called SMS backup from Playstore (or other relevant to your device)

Veritas Numquam Perit

MI5 · ‎21-03-2020

SMS Backup is no longer functioning as it failed Google’s new security protocols.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-03-2020

It's still working for me, every text is still backed up to GMail.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎21-03-2020

Yes I've just checked mine. Still working and still available for download on Play.

https://play.google.com/store/apps/details?id=com.zegoggles.smssync

Along with other SMS back up apps.

Veritas Numquam Perit

MI5 · ‎21-03-2020

Must have fixed it then but it's no help here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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