Can I view what I’ve previously bought?

[dez-d]

Can I view what I’ve previously bought?
Cant find a link in my O2. I’m on PAYG £20 big bundle.

[Anonymous]

Hi @dez-dYes you can. Look in your myo2 under my orders

[MI5]

http://www.o2.co.uk/myo2

[Marjo]

Hey @dez-d, did you manage to find the correct section in My O2 with the above help from @Anonymous and @MI5? 

Also, welcome to our forum!

[dez-d]

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@Marjo wrote:

Hey @dez-d, did you manage to find the correct section in My O2 with the above help from @Anonymous and @MI5? 

Also, welcome to our forum!

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Unfortunately I didn't @Marjo. Mine looks somewhat different to the pics shown.

Is there a direct link to the page?

[MI5]

The page shown is the device tab of your MyO2

[dez-d · Accepted solution]

I think I may know what the issue is. Technically I’ve not bought anything with this account even though I’ve had two big bundles.

I had an issue on a previous account called @Anonymous
After not being able to resolve the issue, 02 created this new account and migrated the number and package over.

I can see the orders link but it says I have none. The above is the only explanation I can give.

[MI5]

Sounds feasible.

[jonsie]

4it happens like that unfortunately  A new account won't show previous orders on the other My O2 account. Only customer service could possibly help with historic orders. 

[Marjo]

Thanks for coming back to update on the issue @dez-d, that does sound like it requires customer service then as mentioned above. Please do let us know if you manage to access the previous orders in the end.