Caller cannot hear me - iPhone 14

[VictoriaM]

I have a iPhone 14. Recently when I answer a call the caller can hear me but I can’t hear them. The same occurs if I make an outbound call. I don’t even hear the outbound ringing sound, but the other persons phone rings.

It’s not an issue with the signal as it happens wherever I am, and my husband is also on o2 with the same phone and his works.

It’s not a problem with the speaker as I can hear audio from music/video, and calls over WhatsApp work fine. Also tried making a call with headphones in and still can’t hear the other person.

It doesn’t matter who I call and from which location.

I have tried:

- turning phone off and on

- turning off Bluetooth 

- cleaning speaker and mic

- resetting network settings

- updating to iOS 17.2

This has been happening very intermittently for the past few weeks but now seems a permanent issue.

Has anyone else had a similar problem and found a solution?

[MI5]

@VictoriaM 

You could try a new sim card.

Pop into your local O2 store with photo ID and they will swap it for you.

https://www.o2.co.uk/storelocator

[Oxonian]

@VictoriaM 

If the suggestion made by @MI5 of trying a new SIM doesn't work, you could visit an Apple store and ask them to run diagnostic checks on the handset :-

Apple Store - Find a Store - Apple (UK)

https://www.apple.com/uk/retail/

Have you though initially of trying your husband's SIM in your handset and your SIM in his handset ? That just might help you to narrow the problem down to SIM or 'phone. 

[MI5]

Can be done remotely without leaving home.

Genius Bar Reservation and Apple Support Options - Apple (UK)

[Oxonian]

Even better @MI5 ! 👍

[MI5]

It is

But more likely a fault with sim / network as other calls and audio work fine.