cancel
Showing results for 
Search instead for 
Did you mean: 

Call records

MissyLS
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I need to obtain historical call records. How far back do you retain records of calls please? And how do I go about retrieving them. 

Message 1 of 2
268 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 147234 Posts
  • 636 Topics
  • 28300 Solutions
Registered:

@MissyLS 

Up to 2 years in your MyO2 for any outgoing calls Guide: How do I get to the 'Download Bill' page? 

Anything further back would require a request from O2.

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
263 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 147234 Posts
  • 636 Topics
  • 28300 Solutions
Registered:

@MissyLS 

Up to 2 years in your MyO2 for any outgoing calls Guide: How do I get to the 'Download Bill' page? 

Anything further back would require a request from O2.

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
264 Views