cancel
Showing results for 
Search instead for 
Did you mean: 

Broken phone

SarahHamil
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Good Afternoon

I have a sim only contract for my Iphone 5se however the screen is badly smashed and today the touch aspect completely stopped working how soon can I have a replacement sent out

Message 1 of 4
274 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 127378 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@SarahHamil 

Have you insurance?

If not you need to see if it can be repaired

https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs 

If  you need a new phone you should contact sales.

on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2 

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
271 Views

Oxonian
Level 37: Blazing a Trail
  • 11011 Posts
  • 281 Topics
  • 33 Solutions
Registered:

An alternative and potentially quicker way of sourcing a new handset @SarahHamil would be to visit your local O2 retail store :-

 

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

 

Message 3 of 4
235 Views

madasaf1sh
Level 78: King of Kings
  • 12014 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@SarahHamil 

 

Or better and cheaper, order a new phone from Amazon it will be here tomorrow.  Don't give o2 money for a sim free handset


And if you are on sim only o2 wont send you a phone...

 

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 4
220 Views