Bolt on

[Laura1983]

I brought a bolt on and it hasn’t been added 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445

[TallTrees]

Have you been charged for it? @Laura1983 

I bought a Bolt On today and o2 emailed me twice to say 

1. I ordered it

2. They had charged my account for it

I can see the bolt on in MYO2 

Or as @jonsie said

Contact 02 customer services