Bolt on rollover

[Christan]

I bought a 12GB bolt on to tide me over until I get broadband (which instantly appeared in my allowance - I got a text saying it would carry over as I hadn’t used it all, but it isn’t showing in my new allowance for this month? Any ideas? Says I only carried over 138Mb or sumthin’, but there’s NO WAY I used it all!?

[Cleoriff]

@Christan 

You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@O2Kyle 

Could you help @Christan in the morning please?

[Christan]

Thanks @Cleoriff - I tried the free phone number but just got the same automated response & got cut off.

[Christan]

Thanks MI5 - does @O2Kyle actually work there? Is this like a referral? If so, thanks very much! I checked my usage & I only used 4.8GB in Aug (my allowance is 5GB), and then i’ve used 2GB of Sept’s 5GB, so even tho’ that’s high (as i’m using it for watching TV til I get my broadband next week) it still doesn’t amount to the 12GB I bought just the other day. Hopefully this Kyle fella can help me 2moro, thanks.

[MI5]

@Christan 

Yes, he is an account advisor who works for O2 and can access your account to check what's going on.

Not something us mere mortals can do

[Cleoriff]

@ChristanO2 are closed now. They open again at 8am.

Also @O2Kyle is an account advisor for O2. He will be here to answer queries on the forum from 8am tomorrow.

Look out for a message from him.

[Christan]

Aye no I tried them earlier when they would have been open still - but thanks, this is really helpful. I may be in work when the response comes through, but will check on here when I get out. Thank you’s

[MI5]

Welcome

[O2Kyle]

@Cleoriff  @MI5  Thanks guys for tagging me in this one.

@Christan i've sent you a private message so i can grab some details and take a look at your allowance.