on 26-06-2024 13:38
I need to cancel the bolt-on that I added on 17 June. I thought I had run out of data when I could not connect to the data.
Thankyou
Vallerie
26-06-2024 13:42 - edited 26-06-2024 13:43
26-06-2024 13:42 - edited 26-06-2024 13:43
on 26-06-2024 13:42
on 26-06-2024 13:42
As you have had it for a week it cant be cancelled for this month, but follow this guide here on details on bolt-ons Guide: My O2 - Bolt-ons
on 26-06-2024 13:52
on 26-06-2024 13:52
I called the following day to ask O2 to sort out my sim issues and cancel the bolt-on. The person I was speaking with just hung up on me after telling me to wait.
on 26-06-2024 13:53
on 26-06-2024 13:53
I need them to take off the bolt-on charge from my bill.
on 26-06-2024 14:02
on 26-06-2024 14:02
@Vall
There is no refund for boltons, as they are one offs... This is in the terms and condition you supposedly agreed and read before purchasing..
Lesson for the future read the t&c's they are promininetly displayed for you to read and agree too..
on 26-06-2024 16:05
on 26-06-2024 16:05
OK no problem,
I would like to move to pay-as-you-go sim. How do I do that as Im only using 24% of my current data bundle in my tariff. I checked and saw there is no lower tariff than what I currently have
on 26-06-2024 16:08
on 26-06-2024 16:08
See here how to migrate to PAYG Guide: Migration & porting into O2