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Bills whilst using phone abroad

Sue0808
Level 1: Joiner
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Registered:

I was charged whilst abroad but set a limit of zero and only used my phone when on WiFi. Why was I charged?????

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Bambino
Level 85: Esteemed
  • 23630 Posts
  • 1039 Topics
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Registered:

@Sue0808 You can see your charges here: How do I get to the 'Download Bill' page? (o2.co.uk)

If you want to discuss this with customer service:
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255 

I DO NOT WORK FOR O2



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Bambino
Level 85: Esteemed
  • 23630 Posts
  • 1039 Topics
  • 3752 Solutions
Registered:

@Sue0808 You can see your charges here: How do I get to the 'Download Bill' page? (o2.co.uk)

If you want to discuss this with customer service:
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255 

I DO NOT WORK FOR O2



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