on 29-08-2018 01:23
Right I’ve paid my £132 phone bill over the phone a few hours ago! I’m still cut off so looked online at my o2 account and my balance is £0 but it also says I need too pay £132! I’m fuming I work nights as a lorry driver I need my phone in case of emergency and they’ve cocked up again
Solved! Go to Solution.
on 29-08-2018 04:17
on 29-08-2018 04:17
@ashday101 Even if you paid a few hours before you posted it would be long after normal banking hours. I would think that it would be a minimum of overnight before O2 updates its systems and your payment, and may possibly take as much as up to three to five days before the payment clears. If you were cut off, you may also have to pay a reactivation charge.
If you can, speak to customer service in the morning. This is a customer community, and no one here has access to anyone else's account. https://www.o2.co.uk/contactus
on 29-08-2018 04:17
on 29-08-2018 04:17
@ashday101 Even if you paid a few hours before you posted it would be long after normal banking hours. I would think that it would be a minimum of overnight before O2 updates its systems and your payment, and may possibly take as much as up to three to five days before the payment clears. If you were cut off, you may also have to pay a reactivation charge.
If you can, speak to customer service in the morning. This is a customer community, and no one here has access to anyone else's account. https://www.o2.co.uk/contactus
on 29-08-2018 06:23
on 29-08-2018 06:23
on 30-08-2018 09:01
Hi @ashday101, and welcome to the forum I hope you found the replies above helpful, and please let us know how you're getting on!
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