Solved: Bill

cffry1959 · ‎28-02-2024

Why is my bill more than my tariff when I haven’t used any extras? Also not happy my bill is going up in April and thinking of changing provider.

gmarkj · ‎28-02-2024

You should be able to check what you are being billed for @cffry1959, either using the My o2 app or the web version.

Once you know that you can decide if the charges are for things you do or do not recognise.

As for the price rise, it is part of the contract terms and conditions you agreed to on signing.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎28-02-2024

You should be able to check what you are being billed for @cffry1959, either using the My o2 app or the web version.

Once you know that you can decide if the charges are for things you do or do not recognise.

As for the price rise, it is part of the contract terms and conditions you agreed to on signing.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2