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shannon21
Level 1: Joiner
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I need someone to review this, I was told by a complaint manager and a manager within o2 that when my bill generated on 7th January I would not have to make any manual payments and the payment would be taken on 21st of the month as a direct debit. However when I log on to my o2 account I am shown with an overdue payment against the device plan and I am prompted to make a manual payment. 

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madasaf1sh
Level 66: Unequalled
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@shannon21 

When did you setup the Direct Debit? as you need to give it a clear 10 working days to be setup, so this would need to be setup by the 17th December at the latest with all the Holidays. 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to have a look into when the DD was setup and when it was due to take effect.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 66: Unequalled
  • 5431 Posts
  • 32 Topics
  • 1719 Solutions
Registered:

@shannon21 

When did you setup the Direct Debit? as you need to give it a clear 10 working days to be setup, so this would need to be setup by the 17th December at the latest with all the Holidays. 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to have a look into when the DD was setup and when it was due to take effect.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
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