on 09-04-2019 03:08
@Zeta1504 Do you have a Direct Debit in place? If so, then your bill has been paid. You can check your MyO2 page for your statement details. If you aren't paying by Direct Debit, you need to speak to customer service. Best time to call is 8-8.30 am to avoid a long wait on hold. Do not use Live Chat. Speak to someone: https://www.o2.co.uk/contactus
on 09-04-2019 06:20
@Zeta1504 the O2 systems also run maintenance over night so that may explain why some features aren't available or up to date if there is no other explanation.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 10-04-2019 08:31
Good morning @Zeta1504, and welcome to the forum
Did the info above help you understand better what's going on with your bill? If you have any other questions, please come back and let us know as we'd happily help further if needed!
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on 10-04-2019 09:34