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Bill

Zeta1504
Level 1: Joiner
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Hi could anyone help me i am trying to pay my bill which is due on the 9th april (today) but its sayin my balance is 0.00 any ideas on why this is happening ? Thanks in advance
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Bambino
Level 84: Resplendent
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@Zeta1504  Do you have a Direct Debit in place? If so, then your bill has been paid. You can check your MyO2 page for your statement details. If you aren't paying by Direct Debit, you need to speak to customer service. Best time to call is 8-8.30 am to avoid a long wait on hold. Do not use Live Chat. Speak to someone: https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Zeta1504 the O2 systems also run maintenance over night so that may explain why some features aren't available or up to date if there is no other explanation.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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Good morning @Zeta1504, and welcome to the forum Wave

 

Did the info above help you understand better what's going on with your bill? If you have any other questions, please come back and let us know as we'd happily help further if needed!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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gmarkj
Level 66: Unequalled
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When you say your bill is due, do you mean due to be raised (ie, told how much it is) or due to be paid (as in, you need to send o2 the money)?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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