Bill not showing on my o2 app

[Jen_Favre]

Hi there,

I am just about to pay my final bill as I am ending my account and leaving o2. I have a great discussion with one of your colleagues last month and reassured my abilities in paying the final bill from my app. 

However, now when I log on to the app on my phone my bill isn't able to show and therefore cannot pay, even though the 2 day reminder has pulled through my email. 

As I live in Malaysia and no longer have my o2 UK number some guidance in paying this final bill would be greatly appreciated. 

Many thanks, 

Jennifer Favre 

[MI5]

@Jen_Favre 

You should still be able to login online https://mymobile.o2.co.uk/

All ways to pay bill are here Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Jen_Favre]

Thanks for your comment. 

The problem is I don’t have my Uk number anymore so I can’t log in, even online. Is there a customer service email/phone number I can ring from abroad please? 

[MI5 · Accepted solution]

@Jen_Favre 

Numbers here https://www.o2.co.uk/contactus