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Bill not showing on my o2 app

Jen_Favre
Level 1: Joiner
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Hi there,

 

I am just about to pay my final bill as I am ending my account and leaving o2. I have a great discussion with one of your colleagues last month and reassured my abilities in paying the final bill from my app. 

 

However, now when I log on to the app on my phone my bill isn't able to show and therefore cannot pay, even though the 2 day reminder has pulled through my email. 

 

As I live in Malaysia and no longer have my o2 UK number some guidance in paying this final bill would be greatly appreciated. 

 

Many thanks, 

Jennifer Favre 

 

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MI5
Level 94: Supreme
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@Jen_Favre 

Numbers here https://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121823 Posts
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Registered:

@Jen_Favre 

You should still be able to login online https://mymobile.o2.co.uk/

All ways to pay bill are here Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Jen_Favre
Level 1: Joiner
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Registered:

Thanks for your comment. 

The problem is I don’t have my Uk number anymore so I can’t log in, even online. Is there a customer service email/phone number I can ring from abroad please? 

Message 3 of 4
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MI5
Level 94: Supreme
  • 121823 Posts
  • 607 Topics
  • 18764 Solutions
Registered:

@Jen_Favre 

Numbers here https://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 4
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