Big Bundle problwm

[Ibrahim]

I changed my big bundle from £10 to £5 then I topped up £10 and O2 took £10 from my balance, then 20 minutes later say that I don’t have enough Balance for the £5 big bundle. I’ve tried a lot of thing but they are not working, it gives me 4G signal but no data and on the My 02 app it says I don’t have any Tariff and I don’t know where my money ended up to. I NEED an urgent response cause this problem is really annoying...

[Cleoriff · Accepted solution]

Hi @Ibrahim 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call