Being charged for old phone through switch up.

[Bertosyoudos]

Hi.

I'm being charged for my returned phone that I swapped through switch up.

They have confirmation and I have a reference number to confirm they have received the phone back.

It was sorted out the first month and now it's back to being charged.

I have been given the run around by 202 this past week with the promise of it being sorted, the best I got was a reference to this case and two minutes later an email saying the complaint has been closed.

Anyway, what am I supposed to do now? who else can I contact to sort this problem out?

I know that @Dave-O2 can sort these problems out, going by others posts.( dont know how busy he is though)

Any help would be fine.

Thanks.

[Bambino]

@Bertosyoudos Dave is on paternity leave. 

Best thing for you to do is speak to the Payment Management Team on 0800 902 0217/0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[madasaf1sh]

@Bertosyoudos 

Your best option, and one a few of us on here have done, is to log a complaint via the email address on here https://o2.co.uk/how-to-complain

As Customer Services seem to be incapable of dealing with Switch Up issues..

[Bertosyoudos]

Ok, Thanks for the swift replies. I will come back to this to keep it updated.

[Bertosyoudos]

So I phoned the sales team number, which is basically 202. The person now tells me they know all about it and to wait until the 20th for the phone to be took off my account. confirmation about all of this would have been nice.

Anyway if there is no luck I will use the complaint email you said about.

thanks.