Reboot your phone a couple of times and if nothing works, contact O2 to check for any bars on your account.
Numbers here Guide: Coronavirus Community Help and Support
Hi @Nora1983 did any of the above suggestions help in sorting this out for you?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
Track usage, upgrade and get support with the My O2 appDownload My O2