Bad Experience getting an upgrade in an O2 Store

[Barry13]

Last week on Black Friday I went into an O2 store to see what device plans I would be offered. I was then very excited to be told that I could get the iPhone 12 for £10 a month for 36 months. Of course I jump on this deal. I then return home to find out that signal isn't working on my new phone and the screen guard is too big (must be for a different model). So I go all the way back to O2 to be told that I need to put a new sim card in (not the one from my old phone) and that they made a mistake giving me the wrong screen guard. The sim card was perhaps me just being an idiot having not changed phone for 3 odd years but the screen guard was their obvious error. The reason why i'm saying this is because when I got my bill today I have been charged £18.50 per month for the device plan not the £10 promised. I feel scammed by the network I have been loyal to for over ten years as that is a massive increase on the £10 offered and when I returned to the store another guru said they could do nothing about this issue. I am 99% sure that I was offered a £10 device plan as I wouldn't stop telling my friends about this great deal. I feel the O2 guru that served me probably made some honest mistakes but that doesn't change the fact that my side of the contract has been breached and there is seemingly nothing I can do about it. Thanks for reading and hope someone can sort this out. 

[MI5 · Accepted solution]

@Barry13 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks