Audible should be free for first 3 months

[Dln]

On my bill it states audible is an extra charge but when I upgraded to my latest tariff audible was a free extra for the first 3 months, please can this be processed so I get audible for free for next 2. Months and this months audible amount refunded, or credited on my account. Thank you

[Cleoriff · Accepted solution]

@Dln 

This isn't O2. You need to contact them

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Enlli]

My understanding is you have to cancel your present subscription first