Someone called me from 0344 809 0202 - a o2 customer service number according to this website.
They said I was being given 50% off, all I needed to do was tell them the “promotion” code they had sent me. The code was actually a one time security code which would have allowed them to take over my account, so I obviously didn’t share it with them.
I do still have concerns though:
1. It looks as though someone has either cloned the o2 customer service number or called me from inside o2. Either way, I can’t block the number.
2. How were they able to trigger the sending of the security code in the first place?
3. I called customer service and reported this, and asked for the matter to be escalated. I was promised a call back which has not come.
I’m not feeling too comfortable about the security of my o2 account right now…
