on 03-09-2020 11:16
on 03-09-2020 11:21
on 03-09-2020 11:25
on 03-09-2020 11:25
Hi @Gabi
You need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
on 03-09-2020 13:15
on 03-09-2020 13:15
More contact help:
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.