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Stacy1_
Level 1: Joiner
  • 1 Posts
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on ‎05-10-2023 12:44

on ‎05-10-2023 12:44

I have not been able to get onto the my o2 for months possibly even a year. I change my password and then when I try and get on it says there’s an error. 

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MI5
Level 94: Supreme
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on ‎05-10-2023 13:19

on ‎05-10-2023 13:19

@Stacy1_ 

Have you tried deleting the app then rebooting phone before reinstalling it?

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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