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b4u2
Level 8: Talented
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Every time I exit the app then when I want to get back in then I need to login again? Anyway to always stay signed in?
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jonsie
Level 94: Supreme
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You shouldn't need to keep signing in on the app You set up a 4 digit pin or fingerprint security sign-in. You do need security on the account and you will always have to use this to sign in. However you shouln't have to enter email and password every time. Try deleting the app, reboot the phone and downloading the app again. do let us know how you get on.

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jonsie
Level 94: Supreme
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You shouldn't need to keep signing in on the app You set up a 4 digit pin or fingerprint security sign-in. You do need security on the account and you will always have to use this to sign in. However you shouln't have to enter email and password every time. Try deleting the app, reboot the phone and downloading the app again. do let us know how you get on.

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MI5
Level 94: Supreme
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No, you have to login with pin or fingerprint each time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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@b4u2It's to keep your details on MY O2 totally secure. Imagine if you lost your phone, all your details are there for anyone to make use of. Mine is set with a pin on the app and email details if signing in on PC.

Veritas Numquam Perit

Girl in a jacket
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EmilieT
Former Staff
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Hey @b4u2, I hope the info @jonsie@MI5 and @Cleoriff shared clarified why this is happening, but please do let us know if you'd like some more help with this slight_smile

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