Solved: App payment ERROR

Eliza2 · ‎18-03-2018

I have just paid for my monthly charge on my app but it is still showing as needing to pay? Money has came out of my bank account! Help?

Cleoriff · ‎18-03-2018

Hi @Eliza2 It sometimes takes 24 hrs to update so I wouldn't worry too much

You could always ring customer services and check payment has been made and is showing on the system

https://www.o2.co.uk/contactus

They are open now and you should get through straightaway

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎18-03-2018

Hi @Eliza2 It sometimes takes 24 hrs to update so I wouldn't worry too much

You could always ring customer services and check payment has been made and is showing on the system

https://www.o2.co.uk/contactus

They are open now and you should get through straightaway

Veritas Numquam Perit

MI5 · ‎18-03-2018

@Eliza2 Just to let you know that we are not customer service and cannot access your account details unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-03-2018

Hey @Eliza2 how are you getting on with this? Has the payment appeared on your account yet?

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