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Seanyyy · ‎08-05-2023

When I try to login in to my 02 app it's saying 02 isn't available to me yet if I'm.new may take upto 48 hours. But iv been with 02 for years now

MI5 · ‎08-05-2023

@Seanyyy

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-05-2023

@Seanyyy

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎08-05-2023

@Seanyyy wrote:
When I try to login in to my 02 app it's saying 02 isn't available to me yet if I'm.new may take upto 48 hours. But iv been with 02 for years now

This could be a side-effect of your account being moved to the new O2 Billing System, 360, as per this post: https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

Usually, access to the account is restored the following day, via Web https://accounts.o2.co.uk/signin or on the App (it will look a little different, be warned!), @Seanyyy.

Links to O2 Social Media Team here

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