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App issues

Sanaa
Level 1: Joiner
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Hi

I have tried logging into the app but it’s been unsuccessful it’s saying the email address is not recognised as a user when I login, however I when I login online on the browser it works fine. Please assist?
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jonsie
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You do really need to speak to customer service to have them look at your log in issues. They should be able to reset it for you. Or call instore to have a Guru look at the problem.

Guide: How to find help & contact O2 

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Bambino
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@Sanaa Try uninstalling and reinstalling the app.

I DO NOT WORK FOR O2



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Sanaa
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Hi bambino I did that and it didn’t work
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jonsie
Level 94: Supreme
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You do really need to speak to customer service to have them look at your log in issues. They should be able to reset it for you. Or call instore to have a Guru look at the problem.

Guide: How to find help & contact O2 

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Bambino
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@Sanaa  I would suggest you follow the advice given to you by @jonsie, then. Hope you can get the issue sorted.

I DO NOT WORK FOR O2



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EmilieT
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Hi @Sanaa, and welcome to the forum Wave

 

Did you get a chance to try following the above suggestion? It'd be great if you could let us know whether you've made some progress with the app, or need any further help with this!

 

Thanks @Bambino and @jonsie for the advice thumbsup

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