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App info compared to text info

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6964
Level 1: Joiner
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on ‎20-04-2018 09:12

on ‎20-04-2018 09:12

I have just received a text telling me I have used 80% of my data yet when I check My O2 app It states I still have 3.36GB of my 5GB allowance left!
How is that?
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MI5
Level 94: Supreme
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on ‎20-04-2018 09:17

on ‎20-04-2018 09:17

It can take 24 hours for the app to update so it may be that you have used more tan the app shows.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152112 Posts
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Registered:

on ‎20-04-2018 09:17

on ‎20-04-2018 09:17

It can take 24 hours for the app to update so it may be that you have used more tan the app shows.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 67: Unsung hero
In response to MI5
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on ‎20-04-2018 10:26

on ‎20-04-2018 10:26

Would also be worth checking your usage on your phone - if you have got it set up to reset at the correct time @6964...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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EmilieT
Former Staff
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on ‎23-04-2018 10:03

on ‎23-04-2018 10:03

Welcome to the forum @6964 slight_smile How are you getting on with this? Is the mystery of your data allowance solved or do you need any more help? 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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