Anybody there?

[Nandy]

How do you actually get to talk to someone? I am constantly redirected to the same 2 pages back and forth. So frustrating! More so because if they had an issue with me they would be available to talk!

[Bambino · Accepted solution]

@Nandy You can reach O2 through social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

If you prefer to talk:

Call 202 from your mobile, 0800 032 1402 from any phone, or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.