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Airtime

DARJ
Level 1: Joiner
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on ‎10-01-2024 20:45

on ‎10-01-2024 20:45

Hello, I keep getting taken £12 every month for “airtime” where i am meant to have illimited texts, calls etc? Why??

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MI5
Level 94: Supreme
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on ‎10-01-2024 20:51

on ‎10-01-2024 20:51

@DARJ 

Because there is a contract in your name.

You can get in touch with Payment Management team on 0800 902 0217 who will explain for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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on ‎11-01-2024 12:53

on ‎11-01-2024 12:53

The airtime charge is what you pay to get the unlimited calls @DARJ 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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