Solved: Air pods

Fo · ‎13-11-2023

Where is my code for my air pods? I was told 30 days. 50 days later, I was told 5 days, 8 days later I'm being ignored

MI5 · ‎13-11-2023

See guide here Guide: Gift with Purchase

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎13-11-2023

@Fo

See guide here Guide: Gift with Purchase

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎14-11-2023

@Fo

Are you really up to 93 days : 30+50+5+8=93 ?

If so, I would be inclined to complain :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please see the section headed Resolver in the first link. They are reputed to facilitate satisfactory outcomes.

MI5 · ‎14-11-2023

Pretty sure it's 63 days

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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