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Adding another number to my O2 account

Steve260180
Level 1: Joiner
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‎13-04-2020 11:28

‎13-04-2020 11:28

I currently have two accounts with O2. Is it possible to link these accounts so that I can see information from both?

 

I only ask because I don't remember any of my login information for one of the accounts.

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jonsie
Level 94: Supreme
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‎13-04-2020 11:44

‎13-04-2020 11:44

Go to My O2 and scroll to bring in other products. You may have to use a different email address @Steve260180 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
In response to jonsie
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‎13-04-2020 12:27

‎13-04-2020 12:27

@Steve260180 

You'll still need the login details to merge the accounts and once done, they cannot be unmerged.

You'll need to call customer service to reset your login. Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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