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Adding Data

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CR12291623
Level 1: Joiner
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on ‎30-10-2019 13:41

on ‎30-10-2019 13:41

I have tried three times today to add a data bolt-on. First, I tried to add via my phone as I have done many times.  I had a message to say that data could not be added at this time.  I then tried to add data via the website and had a message that 'something went wrong' and to try later.  There was a promot to use Live Chat but then a message that all agents were busy.  I tried this process several hours later and had the same response online.  Very poor customer service!  Please advise how to add more data as it is needed urgently.

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MI5
Level 94: Supreme
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on ‎30-10-2019 13:44

on ‎30-10-2019 13:44

@CR12291623 

If it is within 24 hours of your bill date, you cannot add or change anything. 

Otherwise, you'd be advised to call customer service on 202.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151890 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎30-10-2019 13:44

on ‎30-10-2019 13:44

@CR12291623 

If it is within 24 hours of your bill date, you cannot add or change anything. 

Otherwise, you'd be advised to call customer service on 202.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎31-10-2019 11:42

on ‎31-10-2019 11:42

@CR12291623 how's it going with this one? Have you been able to add more data or are you still having problems? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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