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Adding Data

CR12291623
Level 1: Joiner
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I have tried three times today to add a data bolt-on. First, I tried to add via my phone as I have done many times.  I had a message to say that data could not be added at this time.  I then tried to add data via the website and had a message that 'something went wrong' and to try later.  There was a promot to use Live Chat but then a message that all agents were busy.  I tried this process several hours later and had the same response online.  Very poor customer service!  Please advise how to add more data as it is needed urgently.

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MI5
Level 94: Supreme
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@CR12291623 

If it is within 24 hours of your bill date, you cannot add or change anything. 

Otherwise, you'd be advised to call customer service on 202.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@CR12291623 

If it is within 24 hours of your bill date, you cannot add or change anything. 

Otherwise, you'd be advised to call customer service on 202.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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@CR12291623 how's it going with this one? Have you been able to add more data or are you still having problems? 

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