on 31-08-2021 16:40
Hi I have had a message that I need to upgrade and I need advice. Also due to covid I have been spending more time in France - can’t travel to uk - but going back in sept
on 31-08-2021 16:51
You need to call customer service.
Call 202 from your mobile or use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
on 31-08-2021 18:39
The upgrade can wait until you return to the UK if you're happy with your current phone for a while longer.
There is nothing to force you to upgrade immediatey.